Context

• Chief Technology Officer of a mid-sized company crushed under too many urgent tasks to accomplish
• Unable to find enough time to meet all of his department’s needs
• Not managing to develop the leadership and problem-solving skills of staff

Project scope

• Recommend solutions to the above management and leadership problems
• Track progress and provide feedback via weekly sessions
• Serve as a sounding board for brainstorming
• This was a highly talented executive – so there was no need for coaching

Project results

• Evidenced the real, hidden problem that was underlying the visible problems
• Provided tools adapted to the problems, particularly tools to:
  • Identify situations requiring exercise of authority, distinguishing them from those requiring a cooperative approach
  • Free up time by distinguishing urgency from importance
  • Tackle problems that appear unsolvable, using the scientific method